OIRA JEWELS

Shipping Policy

Placing Orders

You can order 24/7 anytime on our website using several payment methods (Credit/Debit Cards, Banks etc.) available while checkout.
We will assist you & keep updating you until you have received the product/s and become fully satisfied with your purchase.
In case you want any custom jewellery made which you have seen somewhere & feel desirable & designs which are not available on our website, please contact us so that we can assist you.
If you like the products on our website & want to purchase in bulk orders please write to us at : jewelsoira@gmail.com

Shipping within India

Oira Jewels offers free shipping on all domestic orders above Rs.999 of jewellery placed on our website. This policy is also applicable to all COD payments (if offered).
We at Oira Jewels believe in 100% transparency, and we want to deliver exactly what we have committed to you. We understand that getting your items quickly is important to you, so we make every effort from our end to process your order as quickly as possible. We will make the delivery on a 'best effort' basis after acceptance of your order. Subject to events beyond our control, the Product/s will be dispatched within 2-3 days of the acceptance of the order. After dispatch, it should get delivered at your doorstep within 6-8 business days.
We generally ship through the trusted courier companies like First Flight, Blue Dart, FedEx etc. but we may use other services depending on factors like destination location coverage etc. In smaller cities where these carriers do not provide service, delivery may take an additional 2-3 days because of additional shipping time by other courier services.
We will communicate the dispatch details to you and will ship the Product/s to the mailing address provided by you while placing the order. If you do not receive the Product/s within a reasonable period of time, you should immediately notify us through jewelsoira@gmail.com
We will also send communication once the delivery is confirmed by the courier partner. Customer shall reach out to us within 2-3 days of delivery confirmation for any delivery related issue. After this period, we may not be liable for any non-delivery claims.
In some instances it takes longer to dispatch the shipment, the same will be mentioned on the product detail page or will be communicated to the buyer; in all other cases the aforementioned free shipping policy applies. Under all other unavoidable circumstances which may cause delay, we shall update you to the contact modes provided by you.
You as a buyer have an obligation to forthwith check the product/s for damage upon receipt of the same. If the box in which the item has arrived has extensive visible damage, you are requested to put a comment behind the receipt & contact us within 24 hrs. If the product/s are damaged, then please don't sign the receipt & contact us immediately. Our liability for damaged goods ceases once you sign the delivery receipt without any comments.

Cancellation & Refunds

We reserve the right to cancel an order in case the order request is not acceptable to us. Upon such cancellation, we will give you full refund. Any such cancellation shall be at the sole discretion of Oira Jewels and you will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, inaccuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by you. Any cancellation will be intimated to you by us over phone or mail.
In the event you desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product/s to you. Once dispatched, we will not accept any cancellation request from your end. Please call us or email us at jewelsoira@gmail.com to notify us about the cancellation.
There will a shipping deduction of Rs 100 on each return & exchange request irrespective of payment mode.
If you cancel part of the order, shipping charges (Rs 100) will not be refunded.
If the order is cancelled by us, lost or undelivered to your preferred location, we will provide you full refund including shipping charges.
In all monetary refunds, we reserve the right to choose the mode of refund. The refund payment will be made by way of online transfer preferably to the original payment method as per our preference within 7 days after confirmation for prepaid orders; an equivalent store credit will be provided for all COD orders. Confirmation is subject to quality confirmation and acceptance by us as per policy. The money amount refunded will be amount what is paid to us after discounts/ promotions.
For any further queries regarding cancellation/refunds, please email us at : jewelsoira@gmail.com