OIRA JEWELS
Refund Policy
Returns & Replacements
Oira Jewels offers you a 24 hours Return on all products (expect customized and sale period items) that you purchase from us. To qualify for full refund against return, the below criteria should be met:
- a. We offer a replacement/refund only for product/s which is/ are damaged /broken or significantly different from website description. You must take an uncut/continuous video of when you are opening the parcel. Clear video of all the products that came in your order.
- b. Meeting Shipping & Delivery policy is must for Returns & Replacement eligibility.
- c. No returns, replacements for the customized items. Also, we cannot accept returns on sale items or gift cards during special offers.
- d. In case of significantly different, the product/s must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, invoice, tags, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back.
- If you return any order delivered to you, original shipping charges (if any) will not be refunded.
- All loss or damage while return from you is your responsibility. We will not be liable for any such incidents. For all self-shipped returns, we recommend you use a reliable courier service.
- When we receive the returned item, it will inspected to ensure everything is present and in it's in original condition and then issue either a full refund (bound per refund policy) or a different item in exchange (bound per exchange policy), as per your request.
Exchange Policy
Oira Jewels offers you a 24 hours Exchange of jewellery with any other item available on our website if you meet the criteria mentioned below:
- a. All Exchanges are welcome within the 24 hours period from the day of receipt of product/s, regardless of any reasons or questions asked.
- b. The product/s must be in an absolutely unworn and brand-new condition and must be returned with the original sealed box, invoice, tags, instruction papers, warranty and other accessories if any.
- c. Customized Jewellery/Custom Orders which includes personalized/engraved products manufactured/ordered in line with specific instructions from customer is not eligible for exchanges.
- All loss or damage while return from you is your responsibility. We will not be liable for any such incidents. For all self-shipped returns, we recommend you use a reliable courier service.
- In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
- We will contact you as soon as possible or for any further queries please email us at : jewelsoira@gmail.com